Privacy Policy

Information We Collect

We gather information that is necessary to provide you with a secure and personalised gaming experience. This includes details you supply directly during account registration, deposits, withdrawals and identity verification processes.

Personal Data

Personal information we collect typically includes your full name, date of birth, email address, residential address, telephone number and payment details. When required by law or our licensing conditions, we also process government-issued identification documents, proof of address and photographs to verify your identity and prevent fraud.

Usage and Technical Data

During your visits to our site we automatically collect certain technical information such as your IP address, browser type and version, device operating system, pages you visit, time spent on each page, and referral sources. We also record details of your betting activity, deposits, withdrawals and communications with our customer support team.

How We Use Your Information

Your data is used primarily to deliver the services you request. This includes creating and managing your account, processing transactions, providing customer support, and ensuring compliance with legal and regulatory obligations including anti-money laundering and responsible gambling requirements.

We may also use your information to personalise your experience, send important account notifications, and, where you have given consent, provide marketing communications about promotions and new features that may interest you. You can withdraw this consent at any time.

Sharing and Disclosure of Data

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the platform. These include payment processors, identity verification agencies, hosting providers, analytics services and professional advisers.

Information may also be disclosed to regulatory authorities, law enforcement agencies or other authorised bodies when we are legally required to do so, or to protect the rights, property or safety of Rainbet Casino, our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, maintain your session security and analyse how our site is used. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the platform.

We use both strictly necessary cookies that are essential for the website to operate and optional analytics cookies that help us understand visitor behaviour and improve our services.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse or alteration. These measures include encryption of sensitive data, secure servers, access controls and regular security reviews. While no system can guarantee complete security, we work continuously to maintain a high level of protection.

Your Rights

Depending on your location and applicable data protection laws, you may have the right to access the personal data we hold about you, request correction of inaccurate information, ask for deletion of your data, object to certain processing activities, or request that we transfer your data to another organisation.

To exercise any of these rights, please contact our customer support team. We may need to verify your identity before processing your request. We aim to respond to all valid requests within one month.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once your data is no longer needed, it is securely deleted or anonymised.

International Transfers

Some of our service providers are located outside the United Kingdom. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through contractual agreements or other approved mechanisms.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically so you remain informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your data, please contact our support team through the live chat feature on our website or by emailing our privacy team at the address provided in our Terms and Conditions.

This Privacy Policy was last updated on 15 March 2025.